Responsible Gaming at helbet

Section 1

Our Commitment to Responsible Gaming

At helbet, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We understand that online gambling carries inherent risks, and that for a small number of players those risks can escalate into serious personal, financial, and social harm. Our commitment is to equip every helbet player in Bangladesh with the knowledge, tools, and support they need to stay in control at all times.

helbet's responsible gaming framework is built around four principles: prevention (stopping problem behaviour before it starts), detection (identifying early warning signs through account monitoring), intervention (providing practical tools and timely support), and protection (enforcing strict age verification and account safeguards). These principles inform every product decision we make.

We encourage all players to treat gambling as a leisure activity with a fixed entertainment budget — similar to a cinema trip or a restaurant meal. You should never gamble with money reserved for rent, food, utilities, or other essential living costs. helbet's platform is designed so that responsible play and genuine enjoyment go hand in hand.

Section 2

Age Restriction Policy — 18+ Only

helbet strictly enforces an 18+ age requirement for all registered players. It is illegal and harmful for anyone under 18 years of age to gamble on the helbet platform or any other online gaming site. This rule is absolute and applies to every player in Bangladesh and internationally, without exception.

During the registration process, every new helbet account holder is required to declare that they are 18 years of age or older. helbet reserves the right to request identity verification documents — including National ID cards, passports, or birth certificates — at any stage of the account lifecycle to confirm that a player meets the minimum age requirement. Accounts found to belong to players under the age of 18 will be permanently closed, and all funds held in such accounts will be returned to the originating payment method.

Protecting Young People in Bangladesh

helbet strongly encourages parents and guardians in Bangladesh to use parental control software and internet filtering tools to prevent underage individuals from accessing online gambling platforms. If you believe a minor has registered an account on helbet, please contact our support team immediately at [email protected]. We will investigate and close the account as a matter of priority.

• All new registrations require age confirmation at the point of sign-up.
• KYC verification may be triggered at any time to confirm age via official documents.
• Accounts of underage players are permanently closed upon discovery — no exceptions.
• Funds in underage accounts are returned in full to the originating payment method (bKash, Nagad, Rocket, or bank account).
• Operators of shared devices in Bangladesh — including cyber cafes and family computers — are urged to log out of helbet after each session to prevent access by minors.

Section 3

Self-Exclusion

Self-exclusion is one of the most powerful responsible gaming tools available to helbet players. If you feel that your gambling is becoming a problem — or if you simply want to take a break — you can request a self-exclusion that will prevent you from accessing your helbet account for a defined period.

helbet offers self-exclusion periods ranging from a short cooling-off period to a permanent exclusion. Self-exclusion requests take effect immediately once confirmed by our support team. During the exclusion period, you will not be able to log in, deposit, or place bets on helbet. Any active bonuses will be cancelled upon exclusion.

How to Request Self-Exclusion

• Via Account Settings: Navigate to Account Settings > Responsible Gaming > Self-Exclusion and select your preferred exclusion period. The exclusion is applied instantly.
• Via Live Chat: Contact helbet's 24/7 live chat support team and request a self-exclusion. Our agents are trained to process these requests without delay and without asking you to justify your decision.
• Via Email: Send a self-exclusion request to [email protected] with the subject line "Self-Exclusion Request — [Your Username]". Include your preferred exclusion duration. We will confirm activation within 24 hours.

Section 4

Deposit & Spending Limits

helbet's deposit limit tools allow you to set firm caps on how much money you can transfer into your helbet account over a given time period. These limits are applied in Bangladeshi Taka (৳) and cover all payment methods including bKash, Nagad, Rocket, Upay, and bank transfers. Setting a deposit limit is a proactive step that ensures your gambling spend never exceeds what you have consciously decided is appropriate for your personal financial situation.

Reducing a limit takes effect immediately. Increasing a limit or removing a limit is subject to a mandatory 7-day cooling-off period before the new higher limit becomes active. This built-in delay is intentional — it gives you time to reconsider any impulsive decision to raise your gambling spend. helbet will not process a limit increase request ahead of this 7-day window under any circumstances.

Section 5

Time-Out & Session Controls

Long, uninterrupted gambling sessions are one of the most common contributors to problem gambling behaviour. helbet provides a suite of session management tools designed to keep you aware of how long you have been playing and to encourage regular, restorative breaks.

• Session Time Limit: Set a maximum session duration in your Account Settings. When your session reaches the limit, helbet will display a prominent notification and, if you choose, automatically log you out.
• Reality Check Reminders: Configure pop-up reminders at intervals of your choosing (e.g., every 30 minutes, every 60 minutes). Each reminder displays your total session time, net balance change, and a prompt to review whether you wish to continue.
• Session History: View a full history of your past sessions — including start time, end time, total duration, and net result — directly within your Account Settings panel. This transparency helps you build an accurate picture of your gambling habits over time.
• Forced Break Period: If you have been playing continuously for more than 3 hours, helbet will display a mandatory break screen encouraging you to step away for at least 10 minutes before continuing. This is a platform-level safeguard that cannot be bypassed.
• Balance Display: helbet always displays your current account balance in Bangladeshi Taka (৳) prominently on the platform so you are never in any doubt about how much you have remaining.

Section 6

Recognising Signs of Problem Gambling

Problem gambling does not always look the same from person to person, and it can develop gradually over time without the individual realising it is happening. Recognising the early warning signs — in yourself or in someone you care about — is the first and most important step toward getting back in control.

The following behaviours are commonly associated with problematic gambling. If you recognise several of these patterns in your own gambling activity, we strongly encourage you to use helbet's responsible gaming tools or to reach out to our support team.

• Chasing losses: Continuing to gamble — often with larger bets — in an attempt to recover money that has already been lost.
• Gambling beyond your means: Using money reserved for essential expenses such as rent, food, bills, or loan repayments to fund gambling activity.
• Preoccupation with gambling: Spending significant amounts of time thinking about gambling, planning your next session, or reliving past wins and losses.
• Hiding gambling activity: Being secretive about the amount of time or money you spend on gambling, or feeling the need to lie to family members or friends about your activity.
• Failed attempts to stop or cut back: Repeatedly deciding to stop gambling but finding yourself unable to follow through on that decision.
• Emotional dependence: Gambling to escape stress, anxiety, boredom, loneliness, grief, or other difficult emotions rather than as a form of entertainment.
• Neglecting responsibilities: Missing work, study, family commitments, or social events because of gambling activity or its financial consequences.
• Borrowing to gamble: Taking out loans, using credit cards, or borrowing money from friends or family specifically to fund gambling sessions.

Section 7

Self-Assessment Questionnaire

The following questions are based on widely recognised problem gambling screening tools. Answer honestly — these questions are for your own personal reflection only and are not submitted to helbet. If you answer "yes" to three or more of the questions below, we recommend using our responsible gaming tools immediately and considering speaking with a support professional.

Section 8

Getting Help & Support

If you feel that gambling has become a problem — or is beginning to affect your finances, relationships, or wellbeing — please do not hesitate to reach out. helbet's responsible gaming support team is available around the clock, every day of the year, including during Eid, Durga Puja, and all national holidays. All conversations are handled with complete confidentiality and without judgement.

Contact helbet's Responsible Gaming Team

• Email: Send a message to [email protected] with the subject line "Responsible Gaming — [Your Username]". Our team will respond within 24 hours with personalised guidance and next steps.
• In-Platform Live Chat: Log in to your helbet account and open the live chat window. Tell the agent you would like to speak with the Responsible Gaming team. Available 00:00 – 23:59 BST, every day.
• Phone: Call or WhatsApp our support line at +880 1700 000 000. A trained agent will assist you immediately.

Responsible Gaming: A Shared Responsibility

helbet takes its duty of care to all players in Bangladesh seriously. However, responsible gaming is most effective when it is a shared commitment between the platform and the player. We ask that every helbet member take an active role in monitoring their own gambling behaviour, using the limit and exclusion tools available, and reaching out without hesitation when things feel out of control.

Remember: gambling at helbet is meant to be entertaining. If it stops being enjoyable — if it feels like an obligation, an escape, or a source of stress — that is a clear signal that it is time to take a break. helbet's tools are here to help you do exactly that, quickly and without barriers.